Front Desk Officer Full Time

Job Vacancy: Front Desk Officer

1. Company: Health Service Company
2. Location: Jamal
3. Position: Front Desk Officer
4. Salary: NPR 20,000 – 25,000
5. Working Hours: 10:00 AM – 6:00 PM

Job description of Front Desk Officer

1. Welcome visitors warmly by greeting them, whether in person or on the telephone.
2. Answer, screen, and forward all incoming phone calls, providing necessary information as required.
3. Receive, sort, and distribute daily mail, deliveries, and couriers efficiently
4. Maintain client appointments and ensure appointment confirmations are made before scheduled treatment days.
5. Keep an updated register of appointments.
6. Manage appointment calendars and coordinate meetings/appointments.
7. Perform various receptionist duties including filing, photocopying and collating.
8. Maintain cleanliness and tidiness in the reception area.
9. Assist the Therapist team in managing customer flow during busy periods.
10. Act as coordinator between customers and management teams, as well as among branch offices.
11. Address customer complaints promptly, provide guidance, and offer relevant information on procedures or policies
12. Ensure customer satisfaction by handling inquiries and concerns pleasantly and efficiently.

13. Contribute to the enhancement of service and product quality.
14. Gather feedback from customers regarding products and services.
15. Coordinate with all branches, departments, and external parties as necessary.
16. Organize and coordinate operations to maximize productivity.
17. Maintain relationships with partners, vendors, and suppliers.
18. Generate bills and receipts accurately and update the client register accordingly.
19. Maintain the daybook.
20. Fill up and check client OPD cards daily, updating them as needed
21. Manage stock inventory.
22. Maintain accurate entries in accounting software.
23. Provide daily sales, client & staff reports to the branch manager & relevant authorities.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency in using computer software for scheduling and record-keeping.
• Empathy and patience in dealing with clients’ concerns or complaints.
• Knowledge or interest in health and wellness is a plus, but not required.

If you meet the above criteria and are interested in this position, please send your updated CV to [email protected] or contact us at 9820114993/ 9820114994