Front Desk Officer Full Time

A Reputed hotel is hiring a smart and experienced candidates for the post of Front desk Officer.

Basic Job Information:

1. Salary: Negotiable 
2. Job Time: 10 hours per a day 
3. Job Location: Kalanki, Kathmandu
4. Gender: Female 
5. No. of Vacancy: 2 person 

Position Overview: As a Front Desk Officer at our hotel, you will be the first point of contact for guests and visitors, providing exceptional customer service and ensuring a positive experience from check-in to check-out. You will be responsible for handling guest inquiries, managing reservations, coordinating guest services, and maintaining a welcoming and organized front desk area.

Responsibilities:

1. Guest Relations:
   • Greet guests and visitors with a warm and welcoming demeanor upon arrival.
   • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
   • Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
   • Address guest inquiries, requests, and complaints promptly and professionally, resolving issues to the satisfaction of guests.
2. Reservation Management:
   • Manage hotel reservations, including booking, cancellations, and modifications.
   • Ensure accuracy of guest information, room assignments, and billing details in the reservation system.
   • Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals and resolve any room-related issues.
3. Front Desk Operations:
   • Maintain a clean, organized, and professional front desk area at all times.
   • Answer incoming phone calls, transfer calls to appropriate departments, and take messages for guests and staff.
   • Process payments, handle cash transactions, and reconcile daily revenue reports.
   • Assist with administrative tasks, such as filing, data entry, and preparing correspondence.
4. Safety and Security:
   • Monitor the lobby and public areas for any safety or security concerns, reporting incidents as necessary.
   • Adhere to hotel security protocols and procedures, including verifying guest identification and issuing room keys securely.
   • Follow emergency procedures and protocols in the event of fire, evacuation, or other emergencies.
5. Team Collaboration:
   • Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
   • Communicate guest requests, special instructions, and room status updates to relevant staff members.
   • Participate in staff meetings, training sessions, and continuous improvement initiatives to enhance front desk operations and guest service delivery.

Qualifications:

• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computerized reservation and hotel management systems.
• Positive attitude, professionalism, and a commitment to delivering exceptional customer service.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required by the hotel’s operational needs.
• Qualification: +2 completed or Bachelor Degree

How to Apply: If you are passionate about hospitality and dedicated to providing memorable experiences for guests, we encourage you to apply for the Front Desk Officer position at our hotel. Please submit your resume and a cover letter outlining your qualifications, relevant experience, and motivation for the role. Applications should be sent to [email protected] or Whatsapp 9820114990/1