Customer Service Representative Full Time

Job Title: Customer Service Representative For A Reputed company

Job Time: 6pm –  2am (For Night) 

Location: Golfutar , Kathmandu

No. of Candidates:  1 persons 

Gender: Female/ Male 

We seek a dynamic Customer Service Representative to engage with our valued customers and ensure their satisfaction.

Responsibilities:

• Customer Interaction: Interact with customers via phone, email, chat, or in-person to address inquiries, provide information, and resolve concerns.
• Order Processing: Assist customers in placing orders, tracking shipments, and managing product returns or exchanges.
• Issue Resolution: Effectively resolve customer issues, complaints, or escalations with a focus on providing a positive resolution.
• Product Knowledge: Develop a deep understanding of the company’s products and services to provide accurate information and recommendations to customers.
• Service Excellence: Maintain a high level of professionalism and customer service excellence in all interactions.
• Communication: Clearly and concisely communicate information, policies, and procedures to customers.
• Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions.
• Collaboration: Work closely with other departments, including sales, logistics, and technical support, to ensure seamless customer experiences.
• Feedback Handling: Gather customer feedback and insights, conveying them to relevant departments for continuous improvement.
• Process Improvement: Contribute to the identification and implementation of process improvements to enhance the overall customer experience.

Requirements:

• Proven experience as a Customer Service Representative or in a similar role.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive and solution-oriented attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and tools.
• Adaptability to changing customer needs and business priorities.

How to Apply:

To apply, please submit your resume and a cover letter detailing your relevant experience to [email protected] or [email protected].

For Contact us: 9820114990/ 9820114991