About Us:
Join a fast-growing internet service provider known for delivering reliable, high-speed connectivity to homes and businesses. We are committed to excellent customer service and are seeking a friendly, patient, and tech-savvy Call Center Representative to assist our customers with their service inquiries and technical issues.
Key Responsibilities:
Answer inbound calls and provide support to customers on service inquiries, billing questions, and troubleshooting internet issues
Resolve customer complaints efficiently, ensuring a positive experience
Assist customers in navigating their accounts, updating information, and understanding billing details
Provide technical support for common connectivity issues, guiding customers through troubleshooting steps
Document interactions and escalate complex issues to senior technicians when necessary
Follow up with customers to ensure satisfaction and issue resolution
Stay informed about new service updates, promotions, and technical support best practices
Requirements:
Previous experience in a call center or customer service role, preferably in telecom or internet services
Excellent communication skills, with a calm and patient demeanor
Strong problem-solving abilities and basic understanding of internet technology
Ability to work in a fast-paced environment and handle multiple calls efficiently
Proficiency with call center software, ticketing systems, and basic computer skills
Availability to work shifts, including evenings, weekends, and holidays, as needed
How to Apply:
If you’re customer-focused with a passion for helping others, please send your resume and cover letter to [email protected] or Whatsapp 9820114991/ 9820114992. We look forward to welcoming you to our team and making a difference together.
